Privacy Policy

Effective date: September 12, 2026

About this policy

This policy explains how Onyx Property Advisory Group handles personal information collected through onyxadvisory.ca, enquiries, and Google Ads lead forms. Separate notices and consents may apply when you engage a mortgage, real estate, inspection, or other professional service.

Information you provide and how we use it

Our website contact form collects your first and last name, phone number, email address, service interests, and the message you choose to send. Google Ads lead forms may also request your street address. Please do not include financial account details, identification documents, or other sensitive records in a general enquiry form.

We use enquiry information to respond to your request, discuss the services you selected, and arrange the next steps you request.

Sharing and service providers

We do not sell your enquiry information or share it with referral partners or other organisations for their own marketing or service delivery. Technical providers supporting our website, email, and advertising may process information as part of providing those services. This includes Google's processing described below. Information may also be disclosed where required by applicable law.

Website and advertising technology

Our website uses Google Ads measurement to understand whether advertising leads to a successful contact form submission. The conversion event is triggered after the website receives a successful submission response. The custom event does not include your name, phone number, email address, or message.

Google's advertising technology can process technical information such as the page URL, IP address, browser information, and cookie or advertising identifiers. Cookies may be set or read depending on browser settings and applicable choices. Google also processes information when you use a Google-hosted lead form.

Learn more about how Google uses information from sites that use its services and Google's advertising technologies and controls. You can manage cookies through your browser and Google advertising preferences. These controls may affect advertising measurement.

The website also loads fonts, scripts, and other resources from external providers. Requests to those providers may include technical information needed to deliver those resources. Links to social networks take you to services governed by their own privacy policies.

How long we keep information

We retain enquiry information only for as long as needed to respond to your request, provide the services you request, and meet applicable legal or professional obligations. When information is no longer needed for those purposes, we delete it.

Your choices and requests

Contact us to ask about our handling of your information, request access or correction, request deletion, withdraw consent for an optional use, or raise a privacy concern. Some information may need to be retained to meet applicable legal or professional obligations. Withdrawing information needed to fulfil a request may limit our ability to provide the requested service.

Contact us

Updates

We will post revisions on this page and update the effective date.

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